Calling from the Website - Revision history

Jeff Epperson: Undo revision 824 by Jeff Epperson (talk)

2015-06-18T17:30:09Z

Undo revision 824 by Jeff Epperson (talk)

2015-06-18T17:29:37Z

Undo revision 518 by Jeff Epperson (talk)

2015-06-18T17:29:03Z

2014-02-06T21:20:25Z

2014-02-06T21:20:18Z

2014-02-06T21:15:56Z

2014-02-06T21:13:32Z

2014-02-06T21:10:24Z

2014-02-06T21:09:21Z

2014-02-06T21:05:39Z

@@ Line 15: / Line 15: @@
 After clicking the [[File:icon_blue_call.gif]] button for the contact to dial, the initial calling screen will be seen.  Click Dial Number when ready to call.
-[[File:default_stats.jpg|175px|thumb|right|Default Rep Stats]]
+[[File:calling_blue_screen.jpg|175px|thumb|right|Soft Call screen]]
-[[File:stats_ex1.jpg|175px|thumb|right|Rep Stats Example 1]]
+[[File:calling_blue_screen2.jpg|175px|thumb|right|During a Call]]
-[[File:stats_ex2.jpg|175px|thumb|right|Rep Stats Example 2]]
+[[File:calling_results.jpg|175px|thumb|right|Call Results]]
 * If Flash settings haven't been saved, a settings box may pop up.  You must allow Flash to access your audio and mic.  Click Allow and Remember to save the settings.

← Older revision		Revision as of 17:29, 18 June 2015
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		+

	Callproof offers 2 different ways to call contacts from the website. This feature is not available to all users. For more information, please contact Callproof.		Callproof offers 2 different ways to call contacts from the website. This feature is not available to all users. For more information, please contact Callproof.

@@ Line 14: / Line 14: @@
 After clicking the [[File:icon_blue_call.gif]] button for the contact to dial, the initial calling screen will be seen.  Click Dial Number when ready to call.
-[[File:calling_blue_screen.jpg|175px|thumb|right|Soft Call screen]]
+[[File:default_stats.jpg|175px|thumb|right|Default Rep Stats]]
-[[File:calling_blue_screen2.jpg|175px|thumb|right|During a Call]]
+[[File:stats_ex1.jpg|175px|thumb|right|Rep Stats Example 1]]
-[[File:calling_results.jpg|175px|thumb|right|Call Results]]
+[[File:stats_ex2.jpg|175px|thumb|right|Rep Stats Example 2]]
 * If Flash settings haven't been saved, a settings box may pop up.  You must allow Flash to access your audio and mic.  Click Allow and Remember to save the settings.

← Older revision		Revision as of 21:20, 6 February 2014
Line 1:		Line 1:
−

	Callproof offers 2 different ways to call contacts from the website. This feature is not available to all users. For more information, please contact Callproof.		Callproof offers 2 different ways to call contacts from the website. This feature is not available to all users. For more information, please contact Callproof.

← Older revision		Revision as of 21:20, 6 February 2014
Line 1:		Line 1:

−	~~== Calling from the Web Site ==~~

	Callproof offers 2 different ways to call contacts from the website. This feature is not available to all users. For more information, please contact Callproof.		Callproof offers 2 different ways to call contacts from the website. This feature is not available to all users. For more information, please contact Callproof.

@@ Line 42: / Line 42: @@
 The [[File:icon_green_call.gif]] button is for using a secondary phone with Callproof.
-Using this button, Callproof will call the employee's phone number.
+Click the [[File:icon_green_call.gif]] to bring up the call initiation screen.
 Employee picks up the phone and Callproof will then call the client.  The client will see the assigned Caller ID, not the personal Caller ID of the employee.

@@ Line 11: / Line 11: @@
-== Call with a Headset ==
+== Call with a Headset (Soft Call) ==
 When calling with a headset, there might be a couple steps necessary to ensure the headset is working properly.  Please see our [[Headsets and Browser Calls]] troubleshooting tips for help.
@@ Line 17: / Line 17: @@
 After clicking the [[File:icon_blue_call.gif]] button for the contact to dial, the initial calling screen will be seen.  Click Dial Number when ready to call.
 [[File:calling_blue_screen.jpg|175px|thumb|right|Soft Call screen]]
-[[File:calling_blue_screen2.jpg|175px|thumb|right|During a Soft Call]]
+[[File:calling_blue_screen2.jpg|175px|thumb|right|During a Call]]
 [[File:calling_results.jpg|175px|thumb|right|Call Results]]
 * If Flash settings haven't been saved, a settings box may pop up.  You must allow Flash to access your audio and mic.  Click Allow and Remember to save the settings.
 [[File:flash_settings.jpg]]
 During the call, the screen will display your Caller ID, a number pad, and two buttons for hanging up.

@@ Line 16: / Line 16: @@
 After clicking the [[File:icon_blue_call.gif]] button for the contact to dial, the initial calling screen will be seen.  Click Dial Number when ready to call.
 * If Flash settings haven't been saved, a settings box may pop up.  You must allow Flash to access your audio and mic.  Click Allow and Remember to save the settings.
@@ Line 25: / Line 26: @@
 * '''HANG UP WITH MESSAGE''' will leave a pre-recorded message that is selected in the dropdown list then hang up.  Set up these recorded messages under HOME > Recorded Messages.