Future Appointments Show Wrong Time - Revision history

Jeff Epperson at 18:30, 11 September 2014

2014-09-11T18:30:45Z

Jeff Epperson at 18:30, 11 September 2014

2014-09-11T18:30:15Z

Jeff Epperson at 18:28, 11 September 2014

2014-09-11T18:28:18Z

Jeff Epperson at 17:47, 11 September 2014

2014-09-11T17:47:39Z

Jeff Epperson at 17:46, 11 September 2014

2014-09-11T17:46:19Z

Jeff Epperson at 17:44, 11 September 2014

2014-09-11T17:44:06Z

Jeff Epperson at 17:33, 11 September 2014

2014-09-11T17:33:43Z

Jeff Epperson: Created page with " == Future Appointments Show Wrong Time == In some cases, Future Appointments will show up on the users calendar but have a wrong time. This is due to timezone settings. T..."

2014-09-11T17:33:20Z

Created page with " == Future Appointments Show Wrong Time == In some cases, Future Appointments will show up on the users calendar but have a wrong time. This is due to timezone settings. T..."

New page

== Future Appointments Show Wrong Time ==

In some cases, Future Appointments will show up on the users calendar but have a wrong time. This is due to timezone settings.

To correct this problem, use a desktop or laptop to access the CallProof website.

We recommend the following steps to ensure your Calendar Settings and CallProof are synced properly.

* Open web browser (Chrome, Internet Explorer, Safari)
* Log into Google Gmail, then select Calendar (see pic)
* Inside Calendar, click settings from top left (see pic)
* Ensure your time zone is selected and click save to return to calendar (see pic)
* On each Calendar listed under "My Calendars", select the settings and ensure your time zone is selected. (see pics) Click SAVE on each.
* ''STAY LOGGED INTO CALLPROOF''
* Open new browser tab
* If logged into Callproof on your laptop/dekstop, log out.
7. Log back into CallProof on your laptop/desktop.
8. After logging in, click on Future Appointment for a contact
9. Before adding the following, click Google Calendar.
10. Allow CallProof to access your Calendar if requested
11. Make sure Calendars are selected and SAVE.

← Older revision		Revision as of 18:30, 11 September 2014
Line 1:		Line 1:

−	~~== Future Appointments Show Wrong Time ==~~

	In some cases, Future Appointments will show up on the users calendar but have a wrong time. This is due to timezone settings.		In some cases, Future Appointments will show up on the users calendar but have a wrong time. This is due to timezone settings.

@@ Line 10: / Line 10: @@
 * Open web browser (Chrome, Internet Explorer, Safari)
-* Log into Google Gmail, then select Calendar (see pic)
+* Log into Google Gmail, then select Calendar (pic below)
 [[File:cal_activate.jpg|300px|thumb|center|Google Calendar from Gmail]]
-* Inside Calendar, click settings from top left (see pic)
+* Inside Calendar, click settings from top left (pic below)
 [[File:calendar_settings.jpg|300px|thumb|center|Opening Google Calendar Settings]]
-* Ensure your time zone is selected and click save to return to calendar (see pic)
+* Ensure your time zone is selected and click save to return to calendar (pic below)
 [[File:calendar_setting_inside.jpg|300px|thumb|center|Google Calendar Settings]]
-* On each Calendar listed under "My Calendars", select the settings and ensure your time zone is selected. (see pics)  Click SAVE on each.
+* On each Calendar listed under "My Calendars", select the settings and ensure your time zone is selected. (pic below)  Click SAVE on each.
 [[File:cal_settings.jpg|300px|thumb|center|Edit Each Calendar]]
@@ Line 25: / Line 25: @@
-* ''STAY LOGGED INTO CALLPROOF''
+* ''STAY LOGGED INTO GMAIL''
-* Open new browser tab
+* Open a new browser tab
-* If logged into Callproof on your laptop/dekstop, log out.
+* Go to app.callproof.com
 *  Log back into CallProof on your laptop/desktop.
-* After logging in, click on Future Appointment for a contact
+* After logging in, click on Future Appointment for a contact (pic below)
-* Before adding the following, click Google Calendar.
+* Before adding the Future Appointment, click Google Calendar on the left. (pic below)
-* Allow CallProof to access your Calendar if requested
+* Allow CallProof to access your Calendar if requested (pic below)
-* Make sure Calendars are selected and SAVE.
+* Make sure calendars are selected in each drop down and SAVE.
 Once these steps are completed, Future Appointments should sync with proper timing.  If not, please contact CallProof Support for assistance.

← Older revision		Revision as of 17:47, 11 September 2014
Line 40:		Line 40:

	* Make sure Calendars are selected and SAVE.		* Make sure Calendars are selected and SAVE.
		+
		+
		+	Once these steps are completed, Future Appointments should sync with proper timing. If not, please contact CallProof Support for assistance.

@@ Line 14: / Line 14: @@
 * Inside Calendar, click settings from top left (see pic)
-[[File:calendar_settings.jpg|300px|thumb|center|Google Calendar Settings]]
+[[File:calendar_settings.jpg|300px|thumb|center|Opening Google Calendar Settings]]
 * Ensure your time zone is selected and click save to return to calendar (see pic)
 * On each Calendar listed under "My Calendars", select the settings and ensure your time zone is selected. (see pics)  Click SAVE on each.
 * ''STAY LOGGED INTO CALLPROOF''
 * Open new browser tab
 * If logged into Callproof on your laptop/dekstop, log out.
 *  Log back into CallProof on your laptop/desktop.
 * After logging in, click on Future Appointment for a contact
 * Before adding the following, click Google Calendar.
 * Allow CallProof to access your Calendar if requested
 * Make sure Calendars are selected and SAVE.

@@ Line 5: / Line 5: @@
 To correct this problem, use a desktop or laptop to access the CallProof website.
-We recommend the following steps to ensure your Calendar Settings and CallProof are synced properly.
+We recommend the following steps to ensure your Calendar Settings and CallProof are synced properly. This should take just 2-5 minutes.
 * Open web browser (Chrome, Internet Explorer, Safari)