My Email - Revision history

Ashley DeBon: /* Download Attachments */

2026-07-16T14:16:31Z

‎Download Attachments

Ashley DeBon: /* View Delivery Status */

2026-07-16T14:14:26Z

‎View Delivery Status

Ashley DeBon at 14:11, 16 July 2026

2026-07-16T14:11:11Z

Ashley DeBon at 13:56, 16 July 2026

2026-07-16T13:56:21Z

Ashley DeBon: Created page with "Path: Website - Mail - My Email = My Email = My Email provides your personal history of automated emails generated by CallProof, including daily reports, task rem..."

2026-07-16T13:55:25Z

Created page with "Path: Website - Mail - My Email = My Email = My Email provides your personal history of automated emails generated by CallProof, including daily reports, task rem..."

New page

Path: [[Website]] - [[Mail]] - [[My Email]]

= My Email =
My Email provides your personal history of automated emails generated by CallProof, including daily reports, task reminders, appointment summaries, manager reports, exports, and other system-generated messages.
Unlike '''Mail Queue''', this page displays only emails sent to your own account.

* '''Log in''' → hover '''Mail''' → '''My Email'''
* **URL:** `/mail/emails/`
* **Page title:** ''CallProof :: My Emails''
* **Heading:** Emails
* **Menu:** Mail → My Email *(available to all logged-in users)*
* **Sidebar:**
** My Subscriptions
** My Email
** Managers also see:
*** Queue
*** Campaigns
*** Subscriptions

{| class="wikitable"
! User
! Access
|-
| Any logged-in user
| Can view only emails sent to their own account
|-
| Manager
| Same personal email history. Company-wide email history is available through '''Mail Queue'''
|}

== Open My Email ==

# Log in to CallProof.
# Hover over '''Mail'''.
# Select '''My Email'''.
# The '''Emails''' page opens.
# Review your email history.
# Click an email type to view the complete message.
# Use pagination to browse older emails.

== Email List ==

Each page displays up to **15 emails**.

{| class="wikitable"
! Column
! Description
|-
| Avatar
| Displays your profile image
|-
| Name
| Your name. Clicking it opens '''My Subscriptions'''
|-
| Type
| Email type and creation date. Click to open the email
|-
| Status
| Current delivery status of the email
|}

== Open an Email ==
View the complete HTML version of a system email exactly as it was generated by CallProof.

# Open '''My Email'''.
# Locate the desired email.
# Click the '''Type''' link.
# The email opens in a new browser tab.
# Review the email content.
# Download any available attachments if needed.

== Download Attachments ==
Download files that were attached to a system email, such as CSV reports, PDF reports, or export files.
# Open the email by clicking its '''Type'''.
# Locate any attachments displayed within the email.
# Click the attachment.
# The file downloads to your computer.

== View Delivery Status ==
Verify whether a system email was successfully processed and delivered.
The **Status** column displays the current email status, such as:

* Queued
* Sent
* Failed
* Other delivery statuses configured by CallProof

This helps troubleshoot missing emails.

== Open My Subscriptions ==
Review or change which automated emails you receive.
# On the My Email page, click your **Name**.
# The **My Subscriptions** page opens.
# Update your subscription preferences.
# Save your changes.

== Pagination ==
Browse older emails in your personal email history.
# Scroll to the bottom of the page.
# Click **Previous** or **Next**.
# Continue browsing older emails.

== Notes ==

* Only emails sent to your account are displayed.
* Results are sorted by newest email first.
* There are no search or filter options on this page.
* Email attachments can be downloaded directly from the opened email.
* Managers use '''Mail Queue''' to review company-wide email activity.

== My Email vs Mail Queue ==

{| class="wikitable"
! Feature
! My Email
! Mail Queue
|-
| Audience
| All users
| Managers
|-
| Scope
| Personal emails only
| Company-wide email history
|-
| Search and Filters
| No
| Yes
|-
| Opened Tracking
| No
| Yes
|-
| Purpose
| Review emails sent to you
| Audit all company email activity
|}

== Related Pages ==

* [[Mail Queue]]
* [[Campaigns]]
* [[Subscriptions]]

== Action Purposes ==
Displays your complete personal history of automated emails sent by CallProof, allowing you to review reports, reminders, and notifications without searching your inbox.

=== Review Email Type and Date ===

Identify the type of report or notification and determine when it was generated.

=== Review Status ===

Check whether the email was successfully processed or if delivery encountered an issue.

=== Open Email ===

View the full HTML version of the email exactly as it was generated by CallProof.

=== Download Attachments ===

Download attached reports, exports, CSV files, or PDFs from the opened email.

=== Open My Subscriptions ===

Quickly access your email subscription settings to change which automated emails you receive.

=== Pagination ===

Navigate through older emails in your personal email history.

=== Why Use My Email Instead of Mail Queue ===

* '''My Email''' is your personal archive of system-generated emails.
* '''Mail Queue''' is a company-wide email log used by managers for monitoring, searching, and troubleshooting email delivery.

@@ Line 68: / Line 68: @@
 == Download Attachments ==
 Download files that were attached to a system email, such as CSV reports, PDF reports, or export files.
 # Open the email by clicking its '''Type'''.
 # Locate any attachments displayed within the email.
 # Click the attachment.
 # The file downloads to your computer.
 == View Delivery Status ==

@@ Line 75: / Line 75: @@
 == View Delivery Status ==
 Verify whether a system email was successfully processed and delivered.
 The **Status** column displays the current email status, such as:
@@ Line 83: / Line 85: @@
 This helps troubleshoot missing emails.
 == Open My Subscriptions ==

@@ Line 4: / Line 4: @@
 My Email provides your personal history of automated emails generated by CallProof, including daily reports, task reminders, appointment summaries, manager reports, exports, and other system-generated messages.
 Unlike '''Mail Queue''', this page displays only emails sent to your own account.
+[[File:MyEmailIndex.png|350px|thumb|right|Index of My Email in Callproof.]]
 * '''Log in''' → hover '''Mail''' → '''My Email'''
 * **URL:** `/mail/emails/`
@@ Line 28: / Line 28: @@
 | Same personal email history. Company-wide email history is available through '''Mail Queue'''
 |}
 # Log in to CallProof.
@@ Line 38: / Line 36: @@
 # Click an email type to view the complete message.
 # Use pagination to browse older emails.
+<div style="clear:both;"></div>
 == Email List ==

@@ Line 59: / Line 59: @@
 | Current delivery status of the email
 |}
 View the complete HTML version of a system email exactly as it was generated by CallProof.