Ashley DeBon at 12:50, 27 July 2026

2026-07-27T12:50:12Z

Ashley DeBon at 12:49, 27 July 2026

2026-07-27T12:49:32Z

Ashley DeBon at 12:48, 27 July 2026

2026-07-27T12:48:45Z

Ashley DeBon: Created page with "Path: Callproof Support - New Website - Support Menu = Submit Support Request = '''Screen purpose:''' Send a support ticket to the CallProof team from inside the..."

2026-07-27T12:48:18Z

Created page with "Path: Callproof Support - New Website - Support Menu = Submit Support Request = '''Screen purpose:''' Send a support ticket to the CallProof team from inside the..."

New page

Path: [[Callproof Support]] - [[New Website]] - [[Support Menu]]

= Submit Support Request =

'''Screen purpose:''' Send a support ticket to the CallProof team from inside the app — pick a category, describe the issue, and choose how you want to be contacted.
[[File:SubmitSupportRequest.png|350px|thumb|Submit Support Request popup]]

* Choose a support '''Category'''

* Describe your problem or question

* Ask to be contacted by '''Email''', '''Phone''', or '''Do not contact'''

* Submit — CallProof emails the request to support

'''Popup title:''' Submit Support Request

'''Address:''' <code>/support/</code>

'''Note:''' This is a '''popup''' opened from the Support menu — not a full page. Opening the address directly returns the form for the popup.

'''Navigation:''' '''Support Icon Hover''' → '''Submit Support Request'''

<div style="clear:both;"></div>

== How to open Submit Support Request ==

=== Option A — Support menu (recommended) ===

# Sign in to CallProof.
# Open the sidebar '''Support''' section.
# Click the menu item for '''Support''' / '''Submit Support Request''' (label may vary by company menu).
# The '''Submit Support Request''' popup opens.

=== Option B — Request VOIP (companies without phone/VOIP enabled) ===

# If your company does not have CallProof VOIP/texting enabled, the phone-numbers menu may show as '''Request VOIP'''.
# Click '''Request VOIP'''.
# The same support popup opens with a '''VOIP'''-related category pre-selected when available.

== Permissions ==

* You must be '''signed in'''.
* Any signed-in user can submit a request.
* Your '''company name''', '''your name''', and (when set) your login email are included so support knows who sent it.
* Company menu permissions control whether the Support item appears in the sidebar.

== What you see in the popup ==

{| class="wikitable"
! Field
! Required?
! Notes
|-
| '''Category'''
| Yes
| Dropdown of support categories (ordered for your company). Examples may include general help, billing, VOIP, etc.
|-
| '''Description of Problem or Question'''
| Yes
| Free-text box — explain what happened, what you expected, and any error messages.
|-
| '''Please Contact Me'''
| Yes
| Choose one: '''Email''', '''Phone''', or '''Do not contact'''
|-
| '''Email''' (shown when Email is selected)
| Yes (if Email)
| Pre-filled with your CallProof login email; you can change it
|-
| '''Phone Number''' (shown when Phone is selected)
| Yes (if Phone)
| Pre-filled with your default phone when available; you can change it
|-
| '''Submit'''
| —
| Sends the request to CallProof Support
|-
| '''X''' (close)
| —
| Closes without sending
|}

== Why Submit Support Request matters ==

{| class="wikitable"
! Action
! Purpose
! When to use it
|-
| '''Submit a request'''
| Get help from CallProof Support without leaving the app.
| Bugs, how-to questions, account issues.
|-
| '''Pick a Category'''
| Routes your request to the right support topic.
| Always — choose the closest match.
|-
| '''Contact by Email / Phone'''
| Tell support how to reach you for follow-up.
| When you need a reply or callback.
|-
| '''Do not contact'''
| Send details only (for example a heads-up) without asking for a reply.
| Rare; most tickets need a contact method.
|-
| '''Request VOIP'''
| Ask CallProof to enable/set up phone features for your company.
| When the VOIP/phone menu is not available yet.
|}

= Submit a support request =
[[File:SubmitSupportRequest.png|350px|thumb|Submit Support Request form]]

=== Steps ===

# Open '''Submit Support Request''' from the Support menu.
# Choose a '''Category''' from the dropdown.
# In '''Description of Problem or Question''', write a clear summary:
** What you were doing
** What went wrong (or what you need)
** Any exact error text, screen name, or URL
# Under '''Please Contact Me''', select one option:
** '''Email''' — then confirm or edit the '''Email''' field that appears
** '''Phone''' — then confirm or edit the '''Phone Number''' field that appears
** '''Do not contact''' — no extra field appears
# Click '''Submit'''.
# You should see: '''Support Request Sent Successfully'''.
# The popup closes after about a second.

'''Required fields:''' Category, Description, and a contact choice. If you pick Email or Phone, that contact field is also required — incomplete fields are highlighted before submit.
<div style="clear:both;"></div>

= Contact preferences explained =

{| class="wikitable"
! Choice
! What happens
|-
| '''Email'''
| Support sees your preferred email. Reply-To on the ticket uses your CallProof login email so they can reply to you.
|-
| '''Phone'''
| Support sees the phone number you entered (defaults to your profile phone when available).
|-
| '''Do not contact'''
| The ticket is still sent; you are not asking for a callback or reply.
|}

= Request VOIP (related shortcut) =

'''Purpose:''' Ask CallProof about enabling VOIP / phone features when your company does not already have them.

'''Address pattern:''' <code>/support/?voip=1</code> (opens the same popup with VOIP category selected when that category exists)

=== Steps ===

# Click '''Request VOIP''' in the menu (shown when VOIP/phone numbers are not enabled for your company).
# Confirm the '''Category''' is the VOIP-related option (or select it).
# Describe what you need (for example: enable calling, texting, or a new phone number).
# Choose how you want to be contacted.
# Click '''Submit'''.

= What CallProof Support receives =

Your ticket email to support includes:

* Your '''company name'''
* The '''category''' you chose
* '''Your name''' (from your CallProof profile)
* Your '''contact preference''' and details (email or phone, if provided)
* Your '''description'''
* A subject line with company, your name, and the date/time

You do not manage a ticket list inside CallProof — follow-up happens by email or phone based on what you selected.

= Typical workflow =

# Hit a problem (or have a question) while using CallProof.
# Open '''Support → Submit Support Request'''.
# Pick the best '''Category'''.
# Paste any error text and name the screen (for example “Email Accounts” or “Update Time Zone”).
# Choose '''Email''' (keep your login email) or '''Phone'''.
# Click '''Submit''' and wait for the success message.
# Watch your email (or phone) for a reply from support.

= Tips and important notes =

* Be specific: screen name, what you clicked, and the exact error message save back-and-forth.
* Prefer '''Email''' if you can attach screenshots in your reply later.
* Your profile email and default phone are pre-filled — update them in the form if you want support to use a different number/address for this ticket only.
* Closing the popup with '''X''' discards an unsent form.
* This does '''not''' change your account settings — it only sends a message to support.
* For account/login issues where you cannot sign in, email [mailto:support@callproof.com support@callproof.com] directly.

== Need help? ==

* Form will not submit: fill Category, Description, and a contact choice; if Email/Phone is selected, fill that field too
* Wrong category: pick the closest match — support can re-route the ticket
* No success message: check your connection and try again; if it fails repeatedly, email [mailto:support@callproof.com support@callproof.com]
* Did not hear back: confirm the contact email/phone you entered, then follow up with support@callproof.com
* Other issues: email [mailto:support@callproof.com support@callproof.com]

← Older revision		Revision as of 12:50, 27 July 2026
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−	Path: [[Callproof Support]] - [[New Website]] - [[Submit Support Request]]	+	Path: [[Callproof Support]] - [[New Website]] - [[Support_Menu]] - [[Submit Support Request]]

	= Submit Support Request =		= Submit Support Request =

← Older revision		Revision as of 12:49, 27 July 2026
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−	Path: [[Callproof Support]] - [[New Website]] - [[Support ~~Menu (New web)~~]]	+	Path: [[Callproof Support]] - [[New Website]] - [[Submit Support Request]]

	= Submit Support Request =		= Submit Support Request =

← Older revision		Revision as of 12:48, 27 July 2026
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−	Path: [[Callproof Support]] - [[New Website]] - [[Support Menu]]	+	Path: [[Callproof Support]] - [[New Website]] - [[Support Menu (New web)]]

	= Submit Support Request =		= Submit Support Request =

Submit Support Request - Revision history

Ashley DeBon at 12:50, 27 July 2026

Ashley DeBon at 12:49, 27 July 2026

Ashley DeBon at 12:48, 27 July 2026

Ashley DeBon: Created page with "Path: Callproof Support - New Website - Support Menu = Submit Support Request = '''Screen purpose:''' Send a support ticket to the CallProof team from inside the..."