Twilio Call / Message - Revision history

Ashley DeBon: Blanked the page

2026-07-23T06:01:53Z

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Ashley DeBon: /* Features include */

2026-07-17T08:42:41Z

‎Features include

Ashley DeBon: Replaced content with "== Twilio Call == === What is Twilio Call? === Twilio Call (CallProof Voice) lets you place and receive business calls from the CallProof app using your company Twilio n..."

2026-07-17T08:36:30Z

Replaced content with "== Twilio Call == === What is Twilio Call? === Twilio Call (CallProof Voice) lets you place and receive business calls from the CallProof app using your company Twilio n..."

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Ashley DeBon at 08:35, 17 July 2026

2026-07-17T08:35:57Z

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Ashley DeBon: Created page with "== Twilio Call / Message == === What is Twilio Call / Message? === Twilio Call / Message are Home side shortcuts for calling and messaging through CallProof’s Twilio integ..."

2026-07-15T08:49:15Z

Created page with "== Twilio Call / Message == === What is Twilio Call / Message? === Twilio Call / Message are Home side shortcuts for calling and messaging through CallProof’s Twilio integ..."

New page

== Twilio Call / Message ==

=== What is Twilio Call / Message? ===

Twilio Call / Message are Home side shortcuts for calling and messaging through CallProof’s Twilio integration.

=== How to navigate ===

'''[[Mobile Home]]''' → right-side '''Call''' and '''Message''' buttons
(Only shown when Twilio is enabled for your organization.)
Also controlled in '''[[Settings]]''' (Allow Incoming Calls / Voice settings when available).

=== Using Twilio Call / Message ===

# On Home, tap the '''Call''' shortcut to open dialer / call flow.
# Tap the '''Message''' shortcut to open messaging.
# Use unread badges/counts when shown to see pending messages or call activity.
# If buttons are missing, ask your admin to enable Twilio, or check '''[[Settings]]'''.

=== Features include ===

* '''Call shortcut''' – Quick access to Twilio calling / dialer.
* '''Message shortcut''' – Quick access to Twilio messaging/chat.
* '''Unread counts''' – Badges for pending messages/calls when available.
* '''Incoming calls toggle''' – Manage in Settings when Twilio is enabled.
* '''Voice settings link''' – Related options in '''[[CallProof Voice Settings]]'''.

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← Older revision		Revision as of 06:01, 23 July 2026
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−	~~== Twilio Call ==~~

−	~~=== What is Twilio Call? ===~~
−
−	Twilio Call (CallProof Voice) lets you place and receive business calls from the CallProof app using your company Twilio number. Calls are logged in CallProof, and you can dial from Keypad, Recents, Contacts, Accounts, or during chat.
−
−	~~Twilio Call is available only when Twilio is enabled for your company and you have a Twilio caller ID assigned. If the Call button is missing on Home, contact your administrator.~~
−
−	~~=== How to navigate ===~~
−
−	~~'''[[Mobile Home]]''' → floating '''Call''' button (right side)~~
−	~~Opens the '''[[Twilio Call tabs]]''' screen (Keypad, Voicemail, Recents, Contacts).~~
−
−	~~'''Other entry points:'''~~
−	* '''[[Accounts]]''' → Call on an account/person phone number
−	* '''[[Twilio Message chat]]''' → Call icon during a chat
−	* '''[[Call Recents]]''' → tap a recent number to call back
−	* Incoming call notification / VoIP push when '''[[Allow Incoming Calls]]''' is on
−
−	~~=== Using Twilio Call ===~~
−
−	~~# Confirm Twilio is enabled and you have a caller ID (Settings / admin).~~
−	~~# From Home, tap the '''Call''' button.~~
−	~~# Use '''[[Keypad]]''' to dial, or pick a number from '''[[Call Recents]]''' / '''[[Twilio Contacts]]'''.~~
−	~~# Tap Call to place the call.~~
−	~~# On the '''[[Active call screen]]''', mute, use speaker, open keypad, add notes, or record a voice message as needed.~~
−	~~# Tap '''End''' when finished.~~
−	~~# Review the call later in '''[[Call Recents]]''' or '''[[Voicemail]]'''.~~
−
−	~~=== Features include ===~~
−
−	* '''[[Twilio Call button (Home)]]''' – Floating Call shortcut on Home with unread/missed count badge.
−	* '''[[Twilio Call tabs]]''' – Keypad, Voicemail, Recents, Contacts.
−	* '''[[Keypad]]''' – Dial any number and place a call.
−	* '''[[Active call screen]]''' – In-call controls (mute, speaker, keypad, notes, end call).
−	* '''[[Call Recents]]''' – Call history with search and filters.
−	* '''[[Voicemail]]''' – Play and manage voicemail recordings.
−	* '''[[Twilio Contacts]]''' – Search accounts and call from contact list.
−	* '''[[Call from Accounts]]''' – Call account/person numbers from Accounts.
−	* '''[[Allow Incoming Calls]]''' – Settings toggle to receive Twilio calls in-app.
−
−	~~<div style="clear: both;"></div>~~
−
−	~~----~~

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 * '''[[Call from Accounts]]''' – Call account/person numbers from Accounts.
 * '''[[Allow Incoming Calls]]''' – Settings toggle to receive Twilio calls in-app.
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