Difference between revisions of "Future Appointments Show Wrong Time"

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* Inside Calendar, click settings from top left (see pic)
 
* Inside Calendar, click settings from top left (see pic)
[[File:calendar_settings.jpg|300px|thumb|center|Google Calendar Settings]]
+
[[File:calendar_settings.jpg|300px|thumb|center|Opening Google Calendar Settings]]
  
 
* Ensure your time zone is selected and click save to return to calendar (see pic)
 
* Ensure your time zone is selected and click save to return to calendar (see pic)
 +
[[File:calendar_setting_inside.jpg|300px|thumb|center|Google Calendar Settings]]
 +
 
* On each Calendar listed under "My Calendars", select the settings and ensure your time zone is selected. (see pics)  Click SAVE on each.
 
* On each Calendar listed under "My Calendars", select the settings and ensure your time zone is selected. (see pics)  Click SAVE on each.
 +
[[File:cal_settings.jpg|300px|thumb|center|Edit Each Calendar]]
 +
 +
[[File:cal_time_zone.jpg|300px|thumb|center|Set Timezone for Each Calendar]]
 +
 +
 
* ''STAY LOGGED INTO CALLPROOF''
 
* ''STAY LOGGED INTO CALLPROOF''
 +
 
* Open new browser tab  
 
* Open new browser tab  
 +
 
* If logged into Callproof on your laptop/dekstop, log out.   
 
* If logged into Callproof on your laptop/dekstop, log out.   
 +
 
*  Log back into CallProof on your laptop/desktop.
 
*  Log back into CallProof on your laptop/desktop.
 +
 
* After logging in, click on Future Appointment for a contact
 
* After logging in, click on Future Appointment for a contact
 +
 
* Before adding the following, click Google Calendar.   
 
* Before adding the following, click Google Calendar.   
 +
 
* Allow CallProof to access your Calendar if requested
 
* Allow CallProof to access your Calendar if requested
 +
 
* Make sure Calendars are selected and SAVE.
 
* Make sure Calendars are selected and SAVE.

Revision as of 17:46, 11 September 2014

Future Appointments Show Wrong Time

In some cases, Future Appointments will show up on the users calendar but have a wrong time. This is due to timezone settings.

To correct this problem, use a desktop or laptop to access the CallProof website.

We recommend the following steps to ensure your Calendar Settings and CallProof are synced properly.

  • Open web browser (Chrome, Internet Explorer, Safari)
  • Log into Google Gmail, then select Calendar (see pic)
Google Calendar from Gmail
  • Inside Calendar, click settings from top left (see pic)
Opening Google Calendar Settings
  • Ensure your time zone is selected and click save to return to calendar (see pic)
Google Calendar Settings
  • On each Calendar listed under "My Calendars", select the settings and ensure your time zone is selected. (see pics) Click SAVE on each.
Edit Each Calendar
Set Timezone for Each Calendar


  • STAY LOGGED INTO CALLPROOF
  • Open new browser tab
  • If logged into Callproof on your laptop/dekstop, log out.
  • Log back into CallProof on your laptop/desktop.
  • After logging in, click on Future Appointment for a contact
  • Before adding the following, click Google Calendar.
  • Allow CallProof to access your Calendar if requested
  • Make sure Calendars are selected and SAVE.