Set Time Zone (New Web)

Path: Callproof Support - New Website - Personnel_Settings_Menu - Set Time Zone (New Web)

Update Time Zone

Screen purpose: Set the time zone CallProof uses for your dates and times (appointments, tasks, reports, activity stamps, and filters).

Click the Set Time Zone

Update Time Zone popup

• Choose your time zone from a full world list (with UTC offset)
• Optionally turn off auto-detect so CallProof keeps the zone you pick
• Apply the change immediately for your signed-in session

Popup title: Update Time Zone

Address: /timezone/

Note: This is a popup opened from the menu — not a full page. Opening the address directly returns data for the popup; use the menu to open it.

Navigation: Personal Icon Hover → Set Time Zone

How to open Update Time Zone

Option A — Main menu (recommended)

1. Sign in to CallProof.
2. Open the menu item for Time Zone / Update Time Zone (label may vary by company menu).
3. The Update Time Zone popup opens on top of the current screen.

Option B — From any screen where the menu is available

1. Stay on your current page (dashboard, accounts, mail, etc.).
2. Click the Time Zone menu item.
3. The popup opens without leaving that page.

Permissions

• You must be signed in.
• This setting applies to your user profile only — it does not change other users’ time zones.
• Company menu permissions control whether the Time Zone item appears in the sidebar.

What you see in the popup

Control	Purpose
Time Zone (dropdown)	Your current zone, shown as a name plus UTC offset — for example America/Chicago (UTC -06:00). Search/scroll the list to pick another.
Do Not Auto-Detect Time Zone (checkbox)	When checked, CallProof keeps the zone you selected and does not auto-change it from your device/browser. When unchecked, CallProof may auto-detect your zone.
Update Timezone	Saves the choice and closes the popup on success.
X (close)	Closes without saving.

Why Time Zone matters

Action	Purpose	When to use it
Set your time zone	Makes appointments, tasks, events, and reports show at the correct local time for you.	First login, travel, or move to a new city.
Turn on Do Not Auto-Detect	Locks the zone you chose so it does not flip when you use a laptop/phone set to another zone.	You work across regions but want one fixed CallProof zone.
Turn off Do Not Auto-Detect	Lets CallProof follow your device/browser zone when auto-detect is used.	You want CallProof to match wherever you currently are.

Change your time zone

Select Time Zone

Steps

1. Open Update Time Zone from the menu.
2. Click the Time Zone dropdown.
3. Type part of a city/region name (for example “Chicago”, “New_York”, “Denver”) or scroll the list.
4. Select the matching zone. Labels include the UTC offset so you can confirm daylight-saving vs standard time.
5. Optionally tick or untick Do Not Auto-Detect Time Zone.
6. Click Update Timezone.
7. You should see a success message: Time Zone updated successfully.
8. The popup closes. Dates and times on CallProof now use your new zone.

If you leave Time Zone blank: CallProof shows an error that the Time Zone field is required and does not save.

Use “Do Not Auto-Detect Time Zone”

Purpose: Control whether CallProof can change your zone automatically from your device/browser.

Keep a fixed zone (recommended for most users)

1. Open Update Time Zone.
2. Choose the correct Time Zone.
3. Tick Do Not Auto-Detect Time Zone.
4. Click Update Timezone.

Allow auto-detect

1. Open Update Time Zone.
2. Untick Do Not Auto-Detect Time Zone.
3. Click Update Timezone.
4. CallProof may follow your device/browser zone when auto-detect runs (for example on some signup/profile flows).

What changes after you update

Your time zone affects how you see:

• Appointment start/end times
• Task due times
• Event / check-in timestamps
• Notes and recent activity times
• Date filters and report date ranges shown in local time
• Mail / productivity report timing relative to your day

It does not:

• Change other users’ time zones
• Change the company’s billing or account settings
• Delete or move appointments — only how times are displayed/interpreted for you

Default if none is set: CallProof falls back to a US Central-style default (commonly America/Chicago / Mountain fallback in profile helpers). Set your real zone as soon as you start using CallProof.

Typical workflow

1. After first login, open Update Time Zone.
2. Pick your home office zone (for example America/Chicago, America/New_York, America/Los_Angeles).
3. Tick Do Not Auto-Detect Time Zone so travel or a shared computer does not silently change it.
4. Click Update Timezone.
5. Spot-check today’s appointments and tasks — times should match your local clock.

Tips and important notes

• Prefer a city/region zone (for example America/Denver) over a fixed UTC offset — city zones handle daylight saving automatically.
• Check the UTC offset in the label if two zones look similar.
• If appointments look one hour off, update the time zone (or daylight saving) before editing the appointment itself.
• This popup does not navigate away from your current page — finish your other work after closing it.
• Managers setting up new reps should still have each rep set their own time zone (this screen only edits the signed-in user).

Need help?

• Popup does not open: confirm you are signed in and that Time Zone appears in your company menu
• “TimeZone field is required”: select a zone from the list before clicking Update
• “Invalid timezone selected”: pick a zone from the dropdown list (do not type a custom value)
• Times still look wrong after update: refresh the page, confirm Do Not Auto-Detect matches what you want, then re-check an appointment
• Other issues: email support@callproof.com