Difference between revisions of "Support Menu"
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| + | Path: [[Callproof Support]] - [[New Website]] - [[Support Menu]] | ||
| + | == [[Submit Support Request]] == | ||
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| + | Submit Support Request (New Web) Opens as a modal. Does not leave the current page. URL: GET and POST /support/ Send a problem or question to CallProof support by email. No in-app ticket record is stored. Any logged-in user can use it if the menu item is visible. Form fields: Category, Description of Problem or Question, Please Contact Me (Email / Phone / Do not contact), Phone or Email when that option is selected. Example: Rep’s call recordings are not uploading. They submit a request with Phone contact and get a success toast. Support receives the email with Reply-To set to their address. Related: companies without VoIP may see Request VOIP pointing to /support/?voip=1 with a VoIP category preselected. | ||
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| + | More Info: [[Submit Support Request]] | ||
| + | |||
| + | [[File:SubmitSupportRequest.png|350px|thumb|Submit Support Request popup]] | ||
| + | <div style="clear:both;"></div> | ||
| + | |||
| + | == [[Help & FAQs (New Web)]] == | ||
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| + | Help & FAQs (New Web) Menu URL is commonly https://callproof.com/plans/#faq. In New Web, that link is intercepted and redirected to CallProof Academy at /show_tutorial_videos/. Browse global and company-specific tutorial videos to learn the product instead of contacting support first. Available to logged-in users when the menu item is visible. Example: New rep watches onboarding videos from Support → Help & FAQs. Page heading: Welcome to CallProof Academy. Supports searching videos by title. Company-specific videos can be managed separately by managers or Tools. | ||
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| + | More Info: [[Help & FAQs (New Web)]] | ||
| + | [[File:CallProofAcademy.png|350px|thumb|Help & FAQs]] | ||
Latest revision as of 13:20, 27 July 2026
Path: Callproof Support - New Website - Support Menu
Submit Support Request
Submit Support Request (New Web) Opens as a modal. Does not leave the current page. URL: GET and POST /support/ Send a problem or question to CallProof support by email. No in-app ticket record is stored. Any logged-in user can use it if the menu item is visible. Form fields: Category, Description of Problem or Question, Please Contact Me (Email / Phone / Do not contact), Phone or Email when that option is selected. Example: Rep’s call recordings are not uploading. They submit a request with Phone contact and get a success toast. Support receives the email with Reply-To set to their address. Related: companies without VoIP may see Request VOIP pointing to /support/?voip=1 with a VoIP category preselected.
More Info: Submit Support Request
Help & FAQs (New Web)
Help & FAQs (New Web) Menu URL is commonly https://callproof.com/plans/#faq. In New Web, that link is intercepted and redirected to CallProof Academy at /show_tutorial_videos/. Browse global and company-specific tutorial videos to learn the product instead of contacting support first. Available to logged-in users when the menu item is visible. Example: New rep watches onboarding videos from Support → Help & FAQs. Page heading: Welcome to CallProof Academy. Supports searching videos by title. Company-specific videos can be managed separately by managers or Tools.
More Info: Help & FAQs (New Web)
