Future Appointments Show Wrong Time

Future Appointments Show Wrong Time

In some cases, Future Appointments will show up on the users calendar but have a wrong time. This is due to timezone settings.

To correct this problem, use a desktop or laptop to access the CallProof website.

We recommend the following steps to ensure your Calendar Settings and CallProof are synced properly.

• Open web browser (Chrome, Internet Explorer, Safari)

• Log into Google Gmail, then select Calendar (see pic)

Google Calendar from Gmail

• Inside Calendar, click settings from top left (see pic)

Opening Google Calendar Settings

• Ensure your time zone is selected and click save to return to calendar (see pic)

Google Calendar Settings

• On each Calendar listed under "My Calendars", select the settings and ensure your time zone is selected. (see pics) Click SAVE on each.

Edit Each Calendar

Set Timezone for Each Calendar

• STAY LOGGED INTO CALLPROOF

• Open new browser tab

• If logged into Callproof on your laptop/dekstop, log out.

• Log back into CallProof on your laptop/desktop.

• After logging in, click on Future Appointment for a contact

• Before adding the following, click Google Calendar.

• Allow CallProof to access your Calendar if requested

• Make sure Calendars are selected and SAVE.

Once these steps are completed, Future Appointments should sync with proper timing. If not, please contact CallProof Support for assistance.