Difference between revisions of "Web Support"
Ashley DeBon (talk | contribs) (Created page with "= Submit Support Request = upport → Submit Support Request provides a direct way for logged-in users to contact the CallProof support team about technical, account, billing,...") |
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= Submit Support Request = | = Submit Support Request = | ||
| − | + | support → Submit Support Request provides a direct way for logged-in users to contact the CallProof support team about technical, account, billing, mobile-app, or VOIP-related issues. | |
It allows the user to: | It allows the user to: | ||
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The request is sent by email and is not saved as an in-app support ticket. Users therefore cannot view ticket status or support-request history inside CallProof. | The request is sent by email and is not saved as an in-app support ticket. Users therefore cannot view ticket status or support-request history inside CallProof. | ||
The Support Request page allows any logged-in user to submit a support request directly to the CallProof support team. | The Support Request page allows any logged-in user to submit a support request directly to the CallProof support team. | ||
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[[File:SumbitSupportIndex.png|350px|thumb|right|Index of Submit Support Request in Callproof.]] | [[File:SumbitSupportIndex.png|350px|thumb|right|Index of Submit Support Request in Callproof.]] | ||
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'''Note:''' | '''Note:''' | ||
* For companies without Twilio, the **Phone Numbers** menu is replaced with **Request VOIP**, which opens: | * For companies without Twilio, the **Phone Numbers** menu is replaced with **Request VOIP**, which opens: | ||
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When submitted, the request is emailed to: | When submitted, the request is emailed to: | ||
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After successful submission, CallProof displays **"Support request sent"** and redirects the user to the Dashboard. | After successful submission, CallProof displays **"Support request sent"** and redirects the user to the Dashboard. | ||
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{| class="wikitable" | {| class="wikitable" | ||
! User | ! User | ||
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| Can submit support requests | | Can submit support requests | ||
|} | |} | ||
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Send questions, bug reports, billing requests, VOIP requests, or other issues directly to CallProof Support. | Send questions, bug reports, billing requests, VOIP requests, or other issues directly to CallProof Support. | ||
# Log in to CallProof. | # Log in to CallProof. | ||
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# A confirmation message appears. | # A confirmation message appears. | ||
# You are redirected to the Dashboard. | # You are redirected to the Dashboard. | ||
| + | <div style="clear:both;"></div> | ||
== Support Request Fields == | == Support Request Fields == | ||
Latest revision as of 05:11, 17 July 2026
Submit Support Request
support → Submit Support Request provides a direct way for logged-in users to contact the CallProof support team about technical, account, billing, mobile-app, or VOIP-related issues.
It allows the user to:
Classify the request by category so support can quickly understand the affected area. Describe the problem, question, or requested service in detail. Specify whether support should respond by phone, email, or not contact them. Submit a VOIP request through the Request VOIP shortcut, which automatically selects the VOIP category. Send relevant company, user, contact preference, and request details directly to the CallProof support email recipients. The request is sent by email and is not saved as an in-app support ticket. Users therefore cannot view ticket status or support-request history inside CallProof. The Support Request page allows any logged-in user to submit a support request directly to the CallProof support team.
Note:
- For companies without Twilio, the **Phone Numbers** menu is replaced with **Request VOIP**, which opens:
When submitted, the request is emailed to:
- support@callproof.com
- robert@callproof.com
The user's email address is automatically used as the Reply-To address.
After successful submission, CallProof displays **"Support request sent"** and redirects the user to the Dashboard.
| User | Access |
|---|---|
| Any logged-in user | Can submit support requests |
Send questions, bug reports, billing requests, VOIP requests, or other issues directly to CallProof Support.
- Log in to CallProof.
- Hover over Support.
- Click Submit Support Request.
- Select a Category.
- Enter a description of your issue.
- Choose how you would like to be contacted.
- Enter contact information if required.
- Click Submit Support Request.
- A confirmation message appears.
- You are redirected to the Dashboard.
Support Request Fields
| Field | Required | Description |
|---|---|---|
| Category | Yes | Select the type of support request. |
| Description |
