Call Results (New Web)

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Call Results

Screen purpose: Create and manage the Call Result labels your team picks after a call (for example Left Voice Mail, Set Appointment, Not Interested). These labels appear on softcalls, Call History, and some reports.

Call Results list

• Browse your company’s call result list
• Add a new result name
• Rename an existing result
• Delete a result (managers)
• Keep outcomes consistent across the team

Screen title: Call Results

Browser title: Call Results

Quick Links label: Call Results

Address: /call_results/

How to open Call Results

Option A — Quick Links

1. Sign in to CallProof.
2. Open a Calls screen that includes Quick Links (for example Phone Numbers, Caller ID, or Call History).
3. Click Call Results.

Option B — Direct address

1. Go to your CallProof site and add /call_results/.
2. Press Enter.

Permissions

• You must be signed in.
• Signed-in users can view, add, and edit call results for their company.
• Delete requires manager access.
• Results belong to your company — each company has its own list.

What you see on the screen

Header

• Call Results title
• Add Call Result
• Quick Links — Accounts · Autotext · Recorded Calls · Recorded Messages · Caller ID · Phone Numbers · Call Results

Table columns

Column	What it shows
Name	The call result label (click to edit)
Actions	Edit (pencil) · Delete (trash)

If the list is empty: No call results found.

New companies often start with defaults such as:

• Left Voice Mail
• Left Message With Operator
• Followup Request
• Set Appointment
• Proposal Requested
• Not A Prospect
• Closed Deal
• Wrong Number
• Not Interested

Why Call Results matter

Action	Purpose	When to use it
Add	Create a clear outcome label for reps.	New process or coaching language.
Edit	Rename a label without rebuilding history workflows.	Fix typos or update wording.
Delete	Soft-remove labels you no longer want in pick lists.	Cleanup (managers).
Use on calls	Capture what happened after each softcall.	End of every Web call.

Add a Call Result

Popup title: Add Call Result

Add Call Result

Steps

1. Click Add Call Result.
2. Enter a Name (required).
3. Click Save.
4. Success message: Call result added successfully.
5. The list refreshes with the new name.

Naming rules

• Use letters, spaces, and hyphens.
• Other characters are removed automatically.
• Name is required.
• Duplicate names are not allowed (you may see already exists).

Edit a Call Result

Popup title: Edit Call Result ([current name])

Edit Call Result

Steps

1. Click the result Name or the Edit (pencil) icon.
2. Change the Name.
3. Click Update.
4. Success message: Call result updated successfully.
5. The list refreshes.

Good to know

• Same naming rules as Add.
• Renaming updates the label used going forward in pick lists.

Delete a Call Result

Delete Call Result

Steps

1. Confirm you are a manager.
2. Click the trash icon on the row.
3. Confirm delete in the confirmation popup.
4. Success message: Call result deleted successfully.
5. The result disappears from the active list.

Good to know

• Delete is a soft delete — CallProof keeps the record so older calls, phones, and reports that used it stay intact.
• Deleted results no longer appear in the Call Results list for normal use.

Where Call Results are used =

Place	How they appear
Make Call / Softcall	After a call, reps choose a Call Result before saving the outcome.
Call History (/calls/all/)	Results show on Web call rows; filters can include Result.
Manual / custom reports	Some reports can include or group by recorded call results.

Typical workflow

1. Open /call_results/.
2. Review the default list.
3. Add Call Result for any outcomes your team needs (for example “Left SMS” or “Callback Tomorrow”).
4. Ask reps to select a Call Result at the end of each softcall.
5. Managers: delete unused labels so the dropdown stays short and clear.

Tips and important notes

• Call Results are outcome labels, not the call recordings themselves (see Call History / Recorded Calls for recordings).
• Keep names short and consistent so reports stay useful.
• Prefer shared company language (everyone uses the same “Set Appointment” label).
• If Save says already exists, pick a slightly different name or edit the existing one.
• Deleting does not erase historical call data that already used that result.

Need help?

• No call results found: add your first result, or ask a manager if defaults were removed
• Cannot delete: only managers can delete
• Already exists: rename or edit the existing result
• Result missing on softcall: confirm it was not deleted and refresh the call screen
• Other issues: email support@callproof.com