Difference between revisions of "Mobile Contacts"

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Path: [[Callproof Support]] - [[Mobile App]] - [[Mobile Contacts]]
 
Path: [[Callproof Support]] - [[Mobile App]] - [[Mobile Contacts]]
  
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[[File:app_allaccounts.png|200px|thumb|right|Callproof Mobile App Accounts Page]]
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[[File:mobile_contacts_01.jpg|150px|thumb|right|Callproof Mobile Contacts Screen]]
 
 
== What are Mobile Contacts? ==
 
== What are Mobile Contacts? ==
  
  
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CallProof contacts can be seen and interacted with from the Contacts button. From here, contacts can searched by a number of items and sort as needed.  
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CallProof contacts (Accounts) can be seen and interacted with from the '''Accounts''' tab on the bottom navigation. From here, accounts can be searched by a number of fields and sorted as needed.
  
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Use the search bar at the top to search for accounts. Tap the menu icon next to the search bar to choose which '''Search Fields''' to use. You can also add a new account with the '''Add Account''' button.
  
  
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[[File:mobile_contacts_02.jpg|150px|thumb|right|Callproof Mobile Contacts Screen Search Filters]]
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[[File:app_Filteraccounts.png|200px|thumb|right|Callproof Mobile App Accounts Filter Page]]
 
== Using Search Filters ==
 
== Using Search Filters ==
  
  
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The Contact screen has a button at the bottom for selecting search filters. Using these items, users can narrow down which contacts are shown.
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The Accounts screen lets you choose which fields to search against. Tap the menu icon beside the search bar to open '''Search Fields'''. Select one or more fields, then enter your search words in the search bar.
  
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Available Search Fields include:
  
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When using these filters, be sure to supply enough information to search.  If more than one field is checked, please provide more than 1 search parameter.  
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* Company Name
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* First Name
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* Last Name
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* Street
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* City
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* State
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* Zip
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* Email
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* Phone
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* Account
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* Parent Company
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* Business Type
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* County
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* Country
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* Region
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By default, '''Company Name''', '''First Name''', and '''Last Name''' are selected. Your selected Search Fields are saved and will remain what you used last. Many reps select '''Company Name''' once and rarely change the filters again. Others searching for a specific street or zip code can turn on the matching field when needed.
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If searching for a specific company or city, use quotation marks around the name for better results. (Example: "The Book Store" will find the company The Book Store among the first results returned, assuming the Company Name search field is selected.)
  
  
 
Some Search Filter examples are given below:
 
Some Search Filter examples are given below:
  
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Search Filters: First Name, City;  Search words: "John Charlotte" 
 
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Results shown would be all contacts in Charlotte with a first name John. 
 
  
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Search Filters: Company, Zip;  Search words: "State Farm 379"   
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Search Fields: First Name, City; 
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Results shown would be all contacts in the 379 zip code that have "State Farm" in the company name.
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Search words: '''John''' 
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Results shown would be accounts where '''John''' matches in First Name or City (both selected fields are searched with the same word).
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Search Fields: Company Name, Zip;   
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Search words: '''State Farm''' 
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Results shown would be accounts where '''State Farm''' matches in Company Name or Zip.
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Search Fields: Street; 
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Search words: '''Main''' 
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Results shown would be all accounts with a street address containing the word "Main".
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Search Fields: Company Name; 
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Search words: '''Used Car'''  
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Results shown would be all accounts with a company that has Car OR Used in the title.
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Search Fields: Company Name; 
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Search words: '''"Used Car"''' 
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Results shown would be all accounts with a company that has "Used Car" in the title.
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'''Tip:''' Select only the Search Fields that apply to what you are looking for. Fewer fields usually return cleaner results and can speed up search times.
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Additional filters are available from the settings/filter icon on the Accounts screen. From there you can choose:
  
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Search Filters: Street;  Search words: "Main" 
 
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Results shown would be all contacts with a street address containing the word "Main".
 
  
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* '''All Accounts''' or '''Only My Accounts'''
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* '''Sort by'''
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* '''Account Types'''
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* '''Custom Fields''' (and related data fields such as Parent Company, Employee Count, Annual Sale, County, and Labels)
  
  
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[[File:mobile_contacts_03.jpg|150px|thumb|right|Callproof Mobile Contacts Screen Search Results Filters]]
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Use '''Clear All Filters''' when you want to reset and start over.
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[[File:app_contactsearchscreen.png|200px|thumb|right|Callproof Mobile App Contactsearchpage]]
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== Sorting Search Results ==
 
== Sorting Search Results ==
  
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Search results can be sorted. Using the Sort button near the bottom, results can be ordered by "Closest To Me", "Farthest Away", "Need to Contact", "Recently Contacted" and alphabetically.
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Search results can be sorted. Using the '''Sort by''' option, results can be ordered by:
  
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Closest to Me and Farthest Away will use the device gps coordinates to sort the results.
 
  
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Need to Contact will show contacts with the oldest "Last Contacted" date. 
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* Closest To Me
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* Farthest Away
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* Need To Contact
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* Recently Contacted
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* Company [A-Z]
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* Company [Z-A]
  
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Recently Contacted will show your most recent contacts that have been contacted.  
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Closest To Me and Farthest Away use the device GPS coordinates to sort the results. Make sure location/GPS is enabled for the most accurate distance sorting.
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Need To Contact will show accounts with the oldest "Last Contacted" date.
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Recently Contacted will show your most recent accounts that have been contacted.
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Company [A-Z] and Company [Z-A] sort accounts alphabetically by company name.
  
  
 
== Contact Types ==
 
== Contact Types ==
  
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Search results can also be filtered by Contact Type. Using the type button near the bottom of the screen, select the contact types to work in. This will help narrow down search results.
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Search results can also be filtered by Account Type. Using the '''Type''' button near the bottom of the screen (shown as '''Type: All''' when no type filter is applied), select the account types to work with. This helps narrow down search results to the types you need.
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Account Types are set up for your company, so the list of available types may vary. Select one or more types, or choose '''All''' to clear the type filter and show every account type again.

Latest revision as of 07:19, 25 July 2026

Path: Callproof Support - Mobile App - Mobile Contacts

Callproof Mobile App Accounts Page

What are Mobile Contacts?

CallProof contacts (Accounts) can be seen and interacted with from the Accounts tab on the bottom navigation. From here, accounts can be searched by a number of fields and sorted as needed.

Use the search bar at the top to search for accounts. Tap the menu icon next to the search bar to choose which Search Fields to use. You can also add a new account with the Add Account button.


Callproof Mobile App Accounts Filter Page

Using Search Filters

The Accounts screen lets you choose which fields to search against. Tap the menu icon beside the search bar to open Search Fields. Select one or more fields, then enter your search words in the search bar.

Available Search Fields include:


  • Company Name
  • First Name
  • Last Name
  • Street
  • City
  • State
  • Zip
  • Email
  • Phone
  • Account
  • Parent Company
  • Business Type
  • County
  • Country
  • Region


By default, Company Name, First Name, and Last Name are selected. Your selected Search Fields are saved and will remain what you used last. Many reps select Company Name once and rarely change the filters again. Others searching for a specific street or zip code can turn on the matching field when needed.


If searching for a specific company or city, use quotation marks around the name for better results. (Example: "The Book Store" will find the company The Book Store among the first results returned, assuming the Company Name search field is selected.)


Some Search Filter examples are given below:


Search Fields: First Name, City;

Search words: John

Results shown would be accounts where John matches in First Name or City (both selected fields are searched with the same word).


Search Fields: Company Name, Zip;

Search words: State Farm

Results shown would be accounts where State Farm matches in Company Name or Zip.


Search Fields: Street;

Search words: Main

Results shown would be all accounts with a street address containing the word "Main".


Search Fields: Company Name;

Search words: Used Car

Results shown would be all accounts with a company that has Car OR Used in the title.


Search Fields: Company Name;

Search words: "Used Car"

Results shown would be all accounts with a company that has "Used Car" in the title.


Tip: Select only the Search Fields that apply to what you are looking for. Fewer fields usually return cleaner results and can speed up search times.


Additional filters are available from the settings/filter icon on the Accounts screen. From there you can choose:


  • All Accounts or Only My Accounts
  • Sort by
  • Account Types
  • Custom Fields (and related data fields such as Parent Company, Employee Count, Annual Sale, County, and Labels)


Use Clear All Filters when you want to reset and start over.


Callproof Mobile App Contactsearchpage

Sorting Search Results

Search results can be sorted. Using the Sort by option, results can be ordered by:


  • Closest To Me
  • Farthest Away
  • Need To Contact
  • Recently Contacted
  • Company [A-Z]
  • Company [Z-A]


Closest To Me and Farthest Away use the device GPS coordinates to sort the results. Make sure location/GPS is enabled for the most accurate distance sorting.

Need To Contact will show accounts with the oldest "Last Contacted" date.

Recently Contacted will show your most recent accounts that have been contacted.

Company [A-Z] and Company [Z-A] sort accounts alphabetically by company name.


Contact Types

Search results can also be filtered by Account Type. Using the Type button near the bottom of the screen (shown as Type: All when no type filter is applied), select the account types to work with. This helps narrow down search results to the types you need.

Account Types are set up for your company, so the list of available types may vary. Select one or more types, or choose All to clear the type filter and show every account type again.

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