My Email (New Web)

Path: Callproof Support - New Website - My Email

My Email

Screen purpose: Review the CallProof system emails that were sent to you — reports, exports, notifications, and other automated messages — and open any one to read it in your browser.

• See your personal list of CallProof emails
• Open an email type to view the full message
• Check the send status of each message
• Jump into your subscription settings from a name link
• Page through older emails

Screen title (page header): Emails

Browser title: My Emails

Quick Links label: My Email

Address: /mail/emails/

Navigation: Personnel Icon Hover →subscriptions →Quick Links →My Emails

My Email list

How this differs from other email screens

Screen	Address	What it is
My Email (this page)	/mail/emails/	CallProof emails sent to you (reports, exports, system notices).
Mail Queue	/mail/	Company-wide queue of CallProof system emails (searchable; managers use this more).
Email Inbox / Outbox	/em/	Your connected mailbox emails synced to contacts (Gmail, Office 365, IMAP).
Rep Subscriptions	/mail/users/	Choose which CallProof emails each user receives.

How to open My Email

Option A — Quick Links

1. Sign in to CallProof.
2. Open Mail Queue (/mail/) or another Mail screen that has Quick Links.
3. Click My Email.

Option B — Direct address

1. Go to your CallProof site and add /mail/emails/.
2. Press Enter.

Permissions

• You must be signed in.
• This list shows only your emails (filtered to the logged-in user).
• Anyone who can sign in can open their own My Email list.
• Opening a name may open Rep Subscriptions for that user — managers typically use that to change settings.

What you see on the screen

Header

• Emails title
• Paginated table of your messages (newest first)

Table columns

Column	What it shows
(photo)	Your profile image / title image / initials
Name	Your name (and Manager if applicable). Click to open subscription settings.
Type	Kind of CallProof email (for example an export or report). Click to open the full email. Date appears under the type.
Status	Send status of that email (for example whether it was sent, queued, or failed — shown in title case).

If you have no messages, the table shows: No emails found.

Why My Email matters

Action	Purpose	When to use it
Browse list	Confirm CallProof actually sent you a report or export.	“Did my export email go out?”
Open Type	Read the email content in the browser without digging through your inbox.	Export links, report bodies, notifications.
Check Status	See whether the message completed sending.	Troubleshooting missing emails.
Open Name	Jump to subscription settings for that user.	Turn reports on/off if you get too many (or too few).

Open an email

Open email by Type

Steps

1. Open /mail/emails/.
2. Find the row you want.
3. Under Type, click the email type name (for example a report or export name).
4. The full email opens in a new browser tab at /email/<hash>/.
5. Read the message. If it includes download links or attachments in the HTML, use those links from that view.

Good to know

• The Type label is the email’s category name (underscores become spaces; special case: AI Call Summary Notification).
• The date under Type is the created date (YYYY-MM-DD).
• If the hashed email cannot be found, CallProof shows Email not found and returns you to the home page.

Check status

Steps

1. Look at the Status column for the row.
2. Compare it with what you expected (sent successfully vs still waiting / problem).
3. If status looks wrong and you never received the message in your real inbox, check:

• • Spam / junk folders
  • Your subscription settings (are you opted in?)
  • Mail Queue (company view) with a manager

Open subscription settings from a name

File:MyEmailSubscriptions.png

Name opens Rep Subscriptions

Steps

1. On a row, click the Name.
2. The Rep Subscriptions popup opens for that user.
3. Review which CallProof emails are turned on.
4. Click Update if you change anything.

Good to know

• This is the same subscription editor used from /mail/users/.
• Use it when you want fewer (or more) automated emails going forward — My Email itself only shows history.

Typical workflow

1. Open Mail Queue → Quick Links → My Email (or go to /mail/emails/).
2. Scan Type and date for the export/report you expected.
3. Click the Type link to read the email in a new tab.
4. Confirm Status.
5. If you no longer want that kind of email, click your Name and update subscriptions.

Tips and important notes

• My Email = CallProof system mail to you. Inbox/Outbox (/em/) = your connected personal/work mailbox synced to contacts.
• This screen has no filter panel — it simply lists your emails newest first with pagination.
• The page header says Emails, the browser tab says My Emails, and Quick Links say My Email — all refer to the same screen.
• Opening Type shows the stored HTML version of the email CallProof sent.
• Managers who need a company-wide search should use Mail Queue (/mail/) instead.

Need help?

• No emails found: you may not have received any CallProof system emails yet, or subscriptions may be off
• Type link says Email not found: the message may have been removed; ask support if you still need it
• Expected a report but don’t see it here: check Rep Subscriptions, then ask a manager to check Mail Queue
• Looking for contact conversation email: use Email Inbox / Outbox at /em/, not My Email
• Other issues: email support@callproof.com