Difference between revisions of "Future Appointments Show Wrong Time"
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* Inside Calendar, click settings from top left (see pic) | * Inside Calendar, click settings from top left (see pic) | ||
| − | [[File:calendar_settings.jpg|300px|thumb|center|Google Calendar Settings]] | + | [[File:calendar_settings.jpg|300px|thumb|center|Opening Google Calendar Settings]] |
* Ensure your time zone is selected and click save to return to calendar (see pic) | * Ensure your time zone is selected and click save to return to calendar (see pic) | ||
| + | [[File:calendar_setting_inside.jpg|300px|thumb|center|Google Calendar Settings]] | ||
| + | |||
* On each Calendar listed under "My Calendars", select the settings and ensure your time zone is selected. (see pics) Click SAVE on each. | * On each Calendar listed under "My Calendars", select the settings and ensure your time zone is selected. (see pics) Click SAVE on each. | ||
| + | [[File:cal_settings.jpg|300px|thumb|center|Edit Each Calendar]] | ||
| + | |||
| + | [[File:cal_time_zone.jpg|300px|thumb|center|Set Timezone for Each Calendar]] | ||
| + | |||
| + | |||
* ''STAY LOGGED INTO CALLPROOF'' | * ''STAY LOGGED INTO CALLPROOF'' | ||
| + | |||
* Open new browser tab | * Open new browser tab | ||
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* If logged into Callproof on your laptop/dekstop, log out. | * If logged into Callproof on your laptop/dekstop, log out. | ||
| + | |||
* Log back into CallProof on your laptop/desktop. | * Log back into CallProof on your laptop/desktop. | ||
| + | |||
* After logging in, click on Future Appointment for a contact | * After logging in, click on Future Appointment for a contact | ||
| + | |||
* Before adding the following, click Google Calendar. | * Before adding the following, click Google Calendar. | ||
| + | |||
* Allow CallProof to access your Calendar if requested | * Allow CallProof to access your Calendar if requested | ||
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* Make sure Calendars are selected and SAVE. | * Make sure Calendars are selected and SAVE. | ||
Revision as of 17:46, 11 September 2014
Future Appointments Show Wrong Time
In some cases, Future Appointments will show up on the users calendar but have a wrong time. This is due to timezone settings.
To correct this problem, use a desktop or laptop to access the CallProof website.
We recommend the following steps to ensure your Calendar Settings and CallProof are synced properly.
- Open web browser (Chrome, Internet Explorer, Safari)
- Log into Google Gmail, then select Calendar (see pic)
- Inside Calendar, click settings from top left (see pic)
- Ensure your time zone is selected and click save to return to calendar (see pic)
- On each Calendar listed under "My Calendars", select the settings and ensure your time zone is selected. (see pics) Click SAVE on each.
- STAY LOGGED INTO CALLPROOF
- Open new browser tab
- If logged into Callproof on your laptop/dekstop, log out.
- Log back into CallProof on your laptop/desktop.
- After logging in, click on Future Appointment for a contact
- Before adding the following, click Google Calendar.
- Allow CallProof to access your Calendar if requested
- Make sure Calendars are selected and SAVE.
