My Email

Path: Website - Mail - My Email

My Email

My Email provides your personal history of automated emails generated by CallProof, including daily reports, task reminders, appointment summaries, manager reports, exports, and other system-generated messages. Unlike Mail Queue, this page displays only emails sent to your own account.

• Log in → hover Mail → My Email
• **URL:** `/mail/emails/`
• **Page title:** CallProof :: My Emails
• **Heading:** Emails
• **Menu:** Mail → My Email *(available to all logged-in users)*
• **Sidebar:**
  • My Subscriptions
  • My Email
  • Managers also see:
    • Queue
    • Campaigns
    • Subscriptions

User	Access
Any logged-in user	Can view only emails sent to their own account
Manager	Same personal email history. Company-wide email history is available through Mail Queue

Open My Email

1. Log in to CallProof.
2. Hover over Mail.
3. Select My Email.
4. The Emails page opens.
5. Review your email history.
6. Click an email type to view the complete message.
7. Use pagination to browse older emails.

Email List

Each page displays up to **15 emails**.

Column	Description
Avatar	Displays your profile image
Name	Your name. Clicking it opens My Subscriptions
Type	Email type and creation date. Click to open the email
Status	Current delivery status of the email

View the complete HTML version of a system email exactly as it was generated by CallProof.

1. Open My Email.
2. Locate the desired email.
3. Click the Type link.
4. The email opens in a new browser tab.
5. Review the email content.
6. Download any available attachments if needed.

Download Attachments

Download files that were attached to a system email, such as CSV reports, PDF reports, or export files.

1. Open the email by clicking its Type.
2. Locate any attachments displayed within the email.
3. Click the attachment.
4. The file downloads to your computer.

View Delivery Status

Verify whether a system email was successfully processed and delivered. The **Status** column displays the current email status, such as:

• Queued
• Sent
• Failed
• Other delivery statuses configured by CallProof

This helps troubleshoot missing emails.

Open My Subscriptions

Review or change which automated emails you receive.

1. On the My Email page, click your **Name**.
2. The **My Subscriptions** page opens.
3. Update your subscription preferences.
4. Save your changes.

Pagination

Browse older emails in your personal email history.

1. Scroll to the bottom of the page.
2. Click **Previous** or **Next**.
3. Continue browsing older emails.

Notes

• Only emails sent to your account are displayed.
• Results are sorted by newest email first.
• There are no search or filter options on this page.
• Email attachments can be downloaded directly from the opened email.
• Managers use Mail Queue to review company-wide email activity.

My Email vs Mail Queue

Feature	My Email	Mail Queue
Audience	All users	Managers
Scope	Personal emails only	Company-wide email history
Search and Filters	No	Yes
Opened Tracking	No	Yes
Purpose	Review emails sent to you	Audit all company email activity

Related Pages

• Mail Queue
• Campaigns
• Subscriptions

Action Purposes

Displays your complete personal history of automated emails sent by CallProof, allowing you to review reports, reminders, and notifications without searching your inbox.

Review Email Type and Date

Identify the type of report or notification and determine when it was generated.

Review Status

Check whether the email was successfully processed or if delivery encountered an issue.

Open Email

View the full HTML version of the email exactly as it was generated by CallProof.

Download Attachments

Download attached reports, exports, CSV files, or PDFs from the opened email.

Open My Subscriptions

Quickly access your email subscription settings to change which automated emails you receive.

Pagination

Navigate through older emails in your personal email history.

Why Use My Email Instead of Mail Queue

• My Email is your personal archive of system-generated emails.
• Mail Queue is a company-wide email log used by managers for monitoring, searching, and troubleshooting email delivery.