Native SMS fallback

Native SMS fallback

Callproof Mobile App Native SMSpage

What is Native SMS fallback?

If Twilio messaging is not configured (no access token / message caller ID), CallProof can open the device’s built-in Messages app instead.

How to navigate

Message action when Twilio messaging is unavailable → iOS Messages composer

Using Native SMS fallback

1. Tap Message from Accounts, Recents, or related screens.
2. If Twilio messaging is unavailable, the native composer opens.
3. Send using your personal device number (not CallProof Twilio number).
4. For business SMS logging in CallProof, enable Twilio messaging with your admin.

Features include

• Device Messages composer – Standard iOS SMS UI.
• Used when Twilio SMS is off – Fallback path.
• Alert when required – “Twilio number not found” on inbox/chat when Twilio SMS is required but missing.
• No CallProof Twilio identity – Native SMS uses the phone’s SIM number.