Support Menu

Path: Callproof Support - New Website - Personnel_Settings_Menu - Submit Support Request (New Web)

Submit Support Request

Screen purpose: Send a support ticket to the CallProof team from inside the app — pick a category, describe the issue, and choose how you want to be contacted.

• Choose a support Category

• Describe your problem or question

• Ask to be contacted by Email, Phone, or Do not contact

• Submit — CallProof emails the request to support

Popup title: Submit Support Request

Address: /support/

Note: This is a popup opened from the Support menu — not a full page. Opening the address directly returns the form for the popup.

Navigation: Support Icon Hover → Submit Support Request

Submit Support Request popup

How to open Submit Support Request

Option A — Support menu (recommended)

1. Sign in to CallProof.
2. Open the sidebar Support section.
3. Click the menu item for Support / Submit Support Request (label may vary by company menu).
4. The Submit Support Request popup opens.

Option B — Request VOIP (companies without phone/VOIP enabled)

1. If your company does not have CallProof VOIP/texting enabled, the phone-numbers menu may show as Request VOIP.
2. Click Request VOIP.
3. The same support popup opens with a VOIP-related category pre-selected when available.

Permissions

• You must be signed in.
• Any signed-in user can submit a request.
• Your company name, your name, and (when set) your login email are included so support knows who sent it.
• Company menu permissions control whether the Support item appears in the sidebar.

What you see in the popup

Field	Required?	Notes
Category	Yes	Dropdown of support categories (ordered for your company). Examples may include general help, billing, VOIP, etc.
Description of Problem or Question	Yes	Free-text box — explain what happened, what you expected, and any error messages.
Please Contact Me	Yes	Choose one: Email, Phone, or Do not contact
Email (shown when Email is selected)	Yes (if Email)	Pre-filled with your CallProof login email; you can change it
Phone Number (shown when Phone is selected)	Yes (if Phone)	Pre-filled with your default phone when available; you can change it
Submit	—	Sends the request to CallProof Support
X (close)	—	Closes without sending

Why Submit Support Request matters

Action	Purpose	When to use it
Submit a request	Get help from CallProof Support without leaving the app.	Bugs, how-to questions, account issues.
Pick a Category	Routes your request to the right support topic.	Always — choose the closest match.
Contact by Email / Phone	Tell support how to reach you for follow-up.	When you need a reply or callback.
Do not contact	Send details only (for example a heads-up) without asking for a reply.	Rare; most tickets need a contact method.
Request VOIP	Ask CallProof to enable/set up phone features for your company.	When the VOIP/phone menu is not available yet.

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Submit a support request

File:SubmitSupportRequestForm.png

Support request form

Steps

1. Open Submit Support Request from the Support menu.
2. Choose a Category from the dropdown.
3. In Description of Problem or Question, write a clear summary:

• • What you were doing
  • What went wrong (or what you need)
  • Any exact error text, screen name, or URL

1. Under Please Contact Me, select one option:

• • Email — then confirm or edit the Email field that appears
  • Phone — then confirm or edit the Phone Number field that appears
  • Do not contact — no extra field appears

1. Click Submit.
2. You should see: Support Request Sent Successfully.
3. The popup closes after about a second.

Required fields: Category, Description, and a contact choice. If you pick Email or Phone, that contact field is also required — incomplete fields are highlighted before submit.

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Contact preferences explained

Choice	What happens
Email	Support sees your preferred email. Reply-To on the ticket uses your CallProof login email so they can reply to you.
Phone	Support sees the phone number you entered (defaults to your profile phone when available).
Do not contact	The ticket is still sent; you are not asking for a callback or reply.

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Request VOIP (related shortcut)

Purpose: Ask CallProof about enabling VOIP / phone features when your company does not already have them.

Address pattern: /support/?voip=1 (opens the same popup with VOIP category selected when that category exists)

Steps

1. Click Request VOIP in the menu (shown when VOIP/phone numbers are not enabled for your company).
2. Confirm the Category is the VOIP-related option (or select it).
3. Describe what you need (for example: enable calling, texting, or a new phone number).
4. Choose how you want to be contacted.
5. Click Submit.

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What CallProof Support receives

Your ticket email to support includes:

• Your company name
• The category you chose
• Your name (from your CallProof profile)
• Your contact preference and details (email or phone, if provided)
• Your description
• A subject line with company, your name, and the date/time

You do not manage a ticket list inside CallProof — follow-up happens by email or phone based on what you selected.

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Typical workflow

1. Hit a problem (or have a question) while using CallProof.
2. Open Support → Submit Support Request.
3. Pick the best Category.
4. Paste any error text and name the screen (for example “Email Accounts” or “Update Time Zone”).
5. Choose Email (keep your login email) or Phone.
6. Click Submit and wait for the success message.
7. Watch your email (or phone) for a reply from support.

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Tips and important notes

• Be specific: screen name, what you clicked, and the exact error message save back-and-forth.
• Prefer Email if you can attach screenshots in your reply later.
• Your profile email and default phone are pre-filled — update them in the form if you want support to use a different number/address for this ticket only.
• Closing the popup with X discards an unsent form.
• This does not change your account settings — it only sends a message to support.
• For account/login issues where you cannot sign in, email support@callproof.com directly.

Need help?

• Form will not submit: fill Category, Description, and a contact choice; if Email/Phone is selected, fill that field too
• Wrong category: pick the closest match — support can re-route the ticket
• No success message: check your connection and try again; if it fails repeatedly, email support@callproof.com
• Did not hear back: confirm the contact email/phone you entered, then follow up with support@callproof.com
• Other issues: email support@callproof.com