Future Appointments Show Wrong Time

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Future Appointments Show Wrong Time

In some cases, Future Appointments will show up on the users calendar but have a wrong time. This is due to timezone settings.

To correct this problem, use a desktop or laptop to access the CallProof website.

We recommend the following steps to ensure your Calendar Settings and CallProof are synced properly.

  • Open web browser (Chrome, Internet Explorer, Safari)
  • Log into Google Gmail, then select Calendar (see pic)
Google Calendar from Gmail
  • Inside Calendar, click settings from top left (see pic)
Google Calendar Settings
  • Ensure your time zone is selected and click save to return to calendar (see pic)
  • On each Calendar listed under "My Calendars", select the settings and ensure your time zone is selected. (see pics) Click SAVE on each.
  • STAY LOGGED INTO CALLPROOF
  • Open new browser tab
  • If logged into Callproof on your laptop/dekstop, log out.
  • Log back into CallProof on your laptop/desktop.
  • After logging in, click on Future Appointment for a contact
  • Before adding the following, click Google Calendar.
  • Allow CallProof to access your Calendar if requested
  • Make sure Calendars are selected and SAVE.
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