Twilio Call / Message

Twilio Call / Message

What is Twilio Call / Message?

Twilio Call / Message are Home side shortcuts for calling and messaging through CallProof’s Twilio integration.

How to navigate

Mobile Home → right-side Call and Message buttons (Only shown when Twilio is enabled for your organization.) Also controlled in Settings (Allow Incoming Calls / Voice settings when available).

Using Twilio Call / Message

1. On Home, tap the Call shortcut to open dialer / call flow.
2. Tap the Message shortcut to open messaging.
3. Use unread badges/counts when shown to see pending messages or call activity.
4. If buttons are missing, ask your admin to enable Twilio, or check Settings.

Features include

• Call shortcut – Quick access to Twilio calling / dialer.
• Message shortcut – Quick access to Twilio messaging/chat.
• Unread counts – Badges for pending messages/calls when available.
• Incoming calls toggle – Manage in Settings when Twilio is enabled.
• Voice settings link – Related options in CallProof Voice Settings.

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