Link unknown SMS number

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Link unknown SMS number

What is Link unknown SMS number?

When an SMS comes from an unknown number, CallProof lets you link it to an existing account or create a new account/contact.

How to navigate

Twilio Message chat → More / Contact Info → Add to existing Account or New Account

Using Link unknown SMS number

  1. Open a chat with an unknown / unlinked number.
  2. Tap More or Contact Info options.
  3. Choose Add to existing Account or create a New Account.
  4. Complete account/contact fields.
  5. Continue messaging with the number now linked in CallProof.

Features include

  • Add to existing Account – Merge number into a known account.
  • New Account – Create account from the SMS number.
  • Company phone / new contact options – How the number is saved.
  • Keeps chat history – Conversation stays available after linking.
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