Call Results (New Web)

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Path: Callproof Support - New Website - Call Results

Call Results

Screen purpose: Create and manage the Call Result labels your team picks after a call (for example Left Voice Mail, Set Appointment, Not Interested). These labels appear on softcalls, Call History, and some reports.

Call Results list
  • Browse your company’s call result list
  • Add a new result name
  • Rename an existing result
  • Delete a result (managers)
  • Keep outcomes consistent across the team

Screen title: Call Results

Browser title: Call Results

Quick Links label: Call Results

Address: /call_results/

How to open Call Results

Option A — Quick Links

  1. Sign in to CallProof.
  2. Open a Calls screen that includes Quick Links (for example Phone Numbers, Caller ID, or Call History).
  3. Click Call Results.

Option B — Direct address

  1. Go to your CallProof site and add /call_results/.
  2. Press Enter.

Permissions

  • You must be signed in.
  • Signed-in users can view, add, and edit call results for their company.
  • Delete requires manager access.
  • Results belong to your company — each company has its own list.

What you see on the screen

Header

  • Call Results title
  • Add Call Result
  • Quick Links — Accounts · Autotext · Recorded Calls · Recorded Messages · Caller ID · Phone Numbers · Call Results

Table columns

Column What it shows
Name The call result label (click to edit)
Actions Edit (pencil) · Delete (trash)

If the list is empty: No call results found.

New companies often start with defaults such as:

  • Left Voice Mail
  • Left Message With Operator
  • Followup Request
  • Set Appointment
  • Proposal Requested
  • Not A Prospect
  • Closed Deal
  • Wrong Number
  • Not Interested

Why Call Results matter

Action Purpose When to use it
Add Create a clear outcome label for reps. New process or coaching language.
Edit Rename a label without rebuilding history workflows. Fix typos or update wording.
Delete Soft-remove labels you no longer want in pick lists. Cleanup (managers).
Use on calls Capture what happened after each softcall. End of every Web call.

Add a Call Result

Add Call Result

Popup title: Add Call Result

Steps

  1. Click Add Call Result.
  2. Enter a Name (required).
  3. Click Save.
  4. Success message: Call result added successfully.
  5. The list refreshes with the new name.

Naming rules

  • Use letters, spaces, and hyphens.
  • Other characters are removed automatically.
  • Name is required.
  • Duplicate names are not allowed (you may see already exists).

Edit a Call Result

Edit Call Result

Popup title: Edit Call Result ([current name])

Steps

  1. Click the result Name or the Edit (pencil) icon.
  2. Change the Name.
  3. Click Update.
  4. Success message: Call result updated successfully.
  5. The list refreshes.

Good to know

  • Same naming rules as Add.
  • Renaming updates the label used going forward in pick lists.

Delete a Call Result

Steps

  1. Confirm you are a manager.
  2. Click the trash icon on the row.
  3. Confirm delete in the confirmation popup.
  4. Success message: Call result deleted successfully.
  5. The result disappears from the active list.

Good to know

  • Delete is a soft delete — CallProof keeps the record so older calls, phones, and reports that used it stay intact.
  • Deleted results no longer appear in the Call Results list for normal use.

Where Call Results are used =

Place How they appear
Make Call / Softcall After a call, reps choose a Call Result before saving the outcome.
Call History (/calls/all/) Results show on Web call rows; filters can include Result.
Manual / custom reports Some reports can include or group by recorded call results.

Typical workflow

  1. Open /call_results/.
  2. Review the default list.
  3. Add Call Result for any outcomes your team needs (for example “Left SMS” or “Callback Tomorrow”).
  4. Ask reps to select a Call Result at the end of each softcall.
  5. Managers: delete unused labels so the dropdown stays short and clear.

Tips and important notes

  • Call Results are outcome labels, not the call recordings themselves (see Call History / Recorded Calls for recordings).
  • Keep names short and consistent so reports stay useful.
  • Prefer shared company language (everyone uses the same “Set Appointment” label).
  • If Save says already exists, pick a slightly different name or edit the existing one.
  • Deleting does not erase historical call data that already used that result.

Need help?

  • No call results found: add your first result, or ask a manager if defaults were removed
  • Cannot delete: only managers can delete
  • Already exists: rename or edit the existing result
  • Result missing on softcall: confirm it was not deleted and refresh the call screen
  • Other issues: email support@callproof.com
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