Call from Accounts

Call from Accounts

What is Call from Accounts?

From Accounts (and related contact/people screens), you can call a number with Twilio when enabled, or fall back to the device dialer.

How to navigate

Accounts → open account / people / phones → Call

Using Call from Accounts

1. Open an account and find phone numbers.
2. Tap Call.
3. If Twilio is enabled and caller ID exists, CallProof places a Twilio call.
4. If Twilio is not available, the native dialer may open instead.
5. After the call, activity is logged in CallProof when using Twilio.

Features include

• Account call shortcut – Call without opening Home dialer first.
• Twilio preferred – Uses CallProof Voice when enabled.
• Native fallback – Device dialer when Twilio is off / unavailable.
• Multiple numbers – Choose among contact phone numbers when listed.

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