Update Profile Photo (New Web)

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Path: Callproof Support - New Website - Personnel_Settings_Menu - Update Profile Photo (New Web)

Update Profile Photo

Screen purpose: Change the photo that represents you in CallProof (sidebar, lists, maps, activity, and other places your avatar appears).

Update Profile Photo popup
  • Preview your current photo (or initials if you have none)
  • Drag and drop or choose a new image
  • Upload and refresh so the new photo shows everywhere

Popup title: Update Profile Photo

Opened from: Sidebar → Personal Settings → Update Profile Photo

Upload address: /users/images/<your_profile_id>/

Note: This is a popup — not a full page. There is no separate browse URL; open it from Personal Settings.

Navigation: Personal Icon Hover → Update Profile Photo

How to open Update Profile Photo

Option A — Personal Settings (recommended)

  1. Sign in to CallProof.
  2. Open the sidebar Personal Settings area (gear / settings menu — label may vary).
  3. Click Update Profile Photo.
  4. The Update Profile Photo popup opens on top of your current screen.

Option B — From Edit User (managers / company directory)

Managers can also change a rep’s photo while editing that user:

  1. Open the user’s edit / company directory profile.
  2. Use the profile image upload section on that screen.
  3. Choose a file and upload (same file types: JPG, PNG, SVG).

Permissions

  • You must be signed in.
  • From Personal Settings, you update your own photo.
  • From Edit User, you can update a photo only for users in your company.
  • Company menu permissions control whether Personal Settings appears in the sidebar.

What you see in the popup

Area What it does
Circular preview Shows your current photo. If you have no photo yet, CallProof shows an initials-style avatar.
Hint “Image can be any size but should be proportional.”
Drag & Drop or Choose File Drop zone / click area to pick a file. Supported formats: JPG, PNG, SVG.
File name Shows the selected file name after you choose one.
Upload Sends the new photo and refreshes the page on success.
X (close) Closes without uploading.

Why Update Profile Photo matters

Action Purpose When to use it
Upload a photo Makes you easy to recognize in lists, maps, leaderboards, and activity. New hire setup, or when your current photo is outdated.
Replace a photo Swaps the old image for a new one without changing your name or settings. New headshot, role change, or clearer picture.
Use a proportional image Keeps the circular crop looking clean (face centered, not stretched). Always — before you upload.

Upload or replace your profile photo

Choose and upload photo

Supported files

Rule Details
Formats JPG, PNG, SVG
Size Any size is accepted; use a clear, proportional headshot
Required You must select a file before clicking Upload

Steps

  1. Open Personal Settings → Update Profile Photo.
  2. Confirm the preview shows your current photo (or initials).
  3. Either:
    • Drag and drop an image onto the dashed box, or
    • Click the upload area / icon and choose a file.
  1. Check the circular preview — it updates to the new image before you upload.
  2. Confirm the file name appears under the drop zone.
  3. Click Upload.
  4. You should see: Profile image uploaded successfully.
  5. The page reloads after about a second so the new photo appears in the sidebar and elsewhere.

If you click Upload with no file selected: CallProof shows Please select a file before uploading and does not change your photo.

Where your photo appears

After a successful upload (and page refresh), your new photo is used in places such as:

  • Sidebar / signed-in user icon
  • User lists and company directory
  • Map / field views that show rep avatars
  • Activity and ranking-style screens that display your image

If a screen still shows the old photo, refresh the browser once more.

Typical workflow

  1. Open Update Profile Photo from Personal Settings.
  2. Choose a clear, square-ish headshot (JPG or PNG works best).
  3. Preview it in the circle.
  4. Click Upload and wait for the success message and reload.
  5. Confirm the sidebar icon updated.

Tips and important notes

  • Prefer a face-centered, proportional photo — wide banners crop awkwardly in the circle.
  • JPG or PNG are the most reliable everyday formats; SVG is also allowed.
  • Selecting a file only previews it — nothing is saved until you click Upload.
  • Closing the popup with X discards an unuploaded selection.
  • This popup does not change your name, email, or password — photo only.
  • Google / Microsoft login may set an initial photo for new accounts; you can still replace it here anytime.
  • Managers uploading from Edit User use the same image rules and company check.

Need help?

  • “Please select a file before uploading”: choose a JPG/PNG/SVG first, then click Upload
  • Upload fails / “Invalid form”: use an allowed format and try a smaller or different file
  • Photo did not change: wait for the reload, then hard-refresh the browser
  • Wrong person’s photo: from Personal Settings you can only change your own; managers use Edit User for another rep
  • Other issues: email support@callproof.com
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