Active call screen

Active call screen

What is Active call screen?

The active call screen is the in-call UI for an ongoing Twilio call (outbound or incoming).

How to navigate

Place or answer a Twilio call → Active call screen opens automatically

Using Active call screen

1. While on a call, review company/contact name and number.
2. Tap Mute to mute/unmute your mic.
3. Tap Speaker to switch audio output.
4. Tap Keypad to send DTMF digits (extensions, menus).
5. Add Contact Type, Notes, or Add Account if the number is unknown.
6. Use Record / Voice message options when available.
7. Tap End to hang up.
8. Use Save after the call when prompted.

Features include

• Caller identity – Company name, person name, profile image.
• Mute – Mute/unmute microphone.
• Speaker – Speakerphone on/off.
• In-call keypad – Dial tones during the call.
• Past Notes – View/add notes related to the contact.
• Contact Type – Assign/save contact type.
• Add Account – Create or link an account for unknown numbers.
• Record voice message – Record voicemail-style audio when available.
• End call – Hang up the active call.
• Incoming and outbound – Same screen for both call directions.

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