Login

Path: Callproof Support - New Website - Login

Login Screen

Use this screen to sign in to CallProof with your email and password, or with Google, Microsoft, or Outlook. The Login screen lets you securely access your CallProof account so you can use contacts, calls, events, reports, and other features for your company.

From this screen you can also:

• Reset a forgotten password
• Create a new account
• Sign in with Google, Microsoft, or Outlook
• Enter a verification code when your company requires extra security

Login

How to open the Login screen

Option A — Open Login directly

1. Open your web browser.
2. Go to your CallProof website and add /login/ at the end of the address (for example: https://appv2.callproof.com/login/).
3. Press Enter.
4. The Login screen appears with the title Sign in with your account.

Option B — Open the main CallProof website

1. Open your CallProof website address in the browser.
2. If you are not signed in, CallProof takes you to the Login screen automatically.

Option C — After you sign out

1. While signed in, choose Logout.
2. CallProof signs you out.
3. You are taken back to the Login screen.

Option D — When your session has ended

1. Try to open any CallProof page (such as Dashboard or Contacts) after being away or after your session expired.
2. CallProof asks you to sign in again.
3. You are taken to the Login screen.
4. Sign in to continue.

Permissions

• Anyone who is not signed in can open and use the Login screen.
• If you are already signed in and open Login again, CallProof sends you to your Dashboard instead.
• No special role or menu permission is needed to use Login.
• Some companies require a verification code after password sign-in.
• Some companies allow only one browser session at a time.
• If your account or company has been disabled, you will not be able to sign in.

What you see on the screen

Main sign-in form

• CallProof logo
• Title: Sign in with your account
• Email field
• Password field (with an eye icon to show or hide the password)
• Forgot password? link
• Login button
• - OR - divider
• Sign-in icons for Google, Microsoft, and Outlook
• Don't have an account?
• Create an account for FREE! button

Verification code screen (when required)

After a successful password check, some users see a second step:

• Title: Enter verification code
• Message that a code was sent to your email
• Six boxes for the 6-digit code
• Verify button
• Resend code link

Messages and pop-ups you may see

• Account disabled — your organization turned off this login (managers may see an option to create a new account)
• Another session is active — someone is already signed in on this account in another browser; continuing will end that session
• Daily limit exceeded — too many verification code requests; contact CallProof Support
• Error messages such as invalid email/password, or too many login attempts

Field guide

Email

• Enter the email address for your CallProof account.
• Required.
• Must look like a valid email address (for example: name@company.com).

Password

• Enter your CallProof password.
• Required.
• Click the eye icon to show or hide what you typed.

Security check (CAPTCHA)

• Sometimes a security check appears after a failed attempt.
• Complete the check before trying Login again.

Verification code boxes

• Enter the 6-digit code from your email, one digit per box.
• You can paste the full code.
• The code expires after a short time; request a new one if needed.

Sign in with email and password

Sign in with email and password

1. Open the Login screen.
2. Enter your Email.
3. Enter your Password.
4. (Optional) Click the eye icon to check your password.
5. Click Login.
6. If a security check appears, complete it, then click Login again.
7. If sign-in succeeds, you go to CallProof (or to Terms of Service first, if you still need to accept them).

Sign in when a verification code is required

Login Verification

1. Enter your email and password, then click Login.
2. The verification screen appears.
3. Open your email and find the message from CallProof with your code.
4. Type or paste the 6-digit code into the boxes.
5. Click Verify.
6. If you did not receive the email:
   1. Click Resend code.
   2. Wait for a new email.
   3. Enter the new code and click Verify.
7. After success, you enter CallProof.

Sign in with Google

Google Login

1. On the Login screen, click the Google icon.
2. Choose your Google account and allow access if asked.
3. Return to CallProof.
4. If your company requires a verification code, complete that step.
5. Continue into CallProof.

Sign in with Microsoft or Outlook

Microsoft or Outlook Login

1. On the Login screen, click the Microsoft icon or the Outlook icon.
2. Sign in with your Microsoft account and allow access if asked.
3. Return to CallProof.
4. If a verification code is required, complete that step.
5. Continue into CallProof.

If another browser session is already active

1. Enter your email and password, then click Login.
2. A message appears saying another user (or another browser) is already signed in.
3. Read the warning: continuing will end the other session.
4. Click Okay.
5. Continue into CallProof.

If your account is disabled

1. Try to sign in as usual.
2. You see a message that the account is disabled.
3. If you are a manager, you may see a button to Create a New Account, which opens CallProof plans information.
4. For help restoring access, contact your company administrator or CallProof Support.

Reset your password

Reset your password

Find Account

1. On the Login screen, click Forgot password?.
2. Enter your account email and submit.
3. Open the email from CallProof with the reset link.
4. Click the link.
5. Enter a new password and confirm it.
6. Return to the Login screen.
7. Sign in with your new password.

Create a new account

Create a new account

1. On the Login screen, click Create an account for FREE!.
2. Follow the signup steps.
3. When finished, use the Login screen (if needed) to sign in to your new account.

After you sign in

Depending on your company setup, CallProof may take you to:

1. Terms of Service (if you have not accepted them yet), or
2. Your main Dashboard / home area for daily work

After you are signed in, the normal CallProof menus become available.

Tips and important notes

• Keep your password private. Do not share it.
• If you see Email and/or Password invalid, check for typos and try again. After several failures, wait about one minute before retrying.
• Verification codes are sent to your email and are only valid for a short time.
• If you keep requesting codes and hit the daily limit, contact support@callproof.com.
• Signing in on a new browser or after clearing cookies may ask for a verification code again.
• If your company limits one browser session, signing in elsewhere will end the previous session.
• Apple sign-in and SSO may not appear on every CallProof site.

Need help?

• Password problems: use Forgot password? on the Login screen
• Verification code problems: use Resend code, or email support@callproof.com
• Account disabled or access issues: contact your company administrator or CallProof Support