Twilio Call / Message

Twilio Call

What is Twilio Call?

Twilio Call (CallProof Voice) lets you place and receive business calls from the CallProof app using your company Twilio number. Calls are logged in CallProof, and you can dial from Keypad, Recents, Contacts, Accounts, or during chat.

Twilio Call is available only when Twilio is enabled for your company and you have a Twilio caller ID assigned. If the Call button is missing on Home, contact your administrator.

How to navigate

Mobile Home → floating Call button (right side) Opens the Twilio Call tabs screen (Keypad, Voicemail, Recents, Contacts).

Other entry points:

• Accounts → Call on an account/person phone number
• Twilio Message chat → Call icon during a chat
• Call Recents → tap a recent number to call back
• Incoming call notification / VoIP push when Allow Incoming Calls is on

Using Twilio Call

1. Confirm Twilio is enabled and you have a caller ID (Settings / admin).
2. From Home, tap the Call button.
3. Use Keypad to dial, or pick a number from Call Recents / Twilio Contacts.
4. Tap Call to place the call.
5. On the Active call screen, mute, use speaker, open keypad, add notes, or record a voice message as needed.
6. Tap End when finished.
7. Review the call later in Call Recents or Voicemail.

Features include

• Twilio Call button (Home) – Floating Call shortcut on Home with unread/missed count badge.
• Twilio Call tabs – Keypad, Voicemail, Recents, Contacts.
• Keypad – Dial any number and place a call.
• Active call screen – In-call controls (mute, speaker, keypad, notes, end call).
• Call Recents – Call history with search and filters.
• Voicemail – Play and manage voicemail recordings.
• Twilio Contacts – Search accounts and call from contact list.
• Call from Accounts – Call account/person numbers from Accounts.
• Allow Incoming Calls – Settings toggle to receive Twilio calls in-app.

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