Twilio Message chat
Contents
Twilio Message
What is Twilio Message?
Twilio Message is CallProof’s business SMS inbox. Send and receive texts from your company Twilio messaging number, keep chat history by contact, and use templates or AI help when enabled.
Messaging is available when Twilio messaging (message caller ID) is enabled for your user. If the Message button is missing on Home, contact your administrator.
Mobile Home → floating Message button (right side) Opens the Messages inbox.
Other entry points:
- Accounts / People / Contact phones → Message
- Call Recents → Message on a call log row
- Twilio Message chat deep link / notification for incoming SMS
- Push notification for new Twilio messages
Using Twilio Message
- From Home, tap the Message button.
- Browse the Messages inbox conversation list.
- Tap a conversation to open Twilio Message chat.
- Or tap New Message to pick a contact/number.
- Type a message, use a template, attach a photo, or Write with AI.
- Tap Send.
- Use Call from chat if you need to switch to a voice call.
- Close to return to Home.
Features include
- Twilio Message button (Home) – Floating Message shortcut with unread badge.
- Messages inbox – List of SMS conversations.
- New Message – Start a chat with a contact or number.
- Message templates – Reuse saved text templates.
- Write with AI (SMS) – AI draft help in chat (when AI is enabled).
- Twilio Message chats – Conversation thread with send/receive.
- Message photos – Attach/send images in chat.
- Link unknown SMS number – Add to existing or new account.
- Message from Accounts – Start SMS from account/contact screens.
- Native SMS fallback – Device Messages app when Twilio messaging is unavailable.
