Twilio Message chats

Twilio Message chat

What is Twilio Message chat?

Twilio Message chat is the conversation screen for one SMS thread—send/receive texts, templates, AI help, photos, and call the contact.

How to navigate

Messages inbox → tap a conversation or New Message → select recipient

Using Twilio Message chat

1. Open a conversation.
2. Review message history with the contact/company header.
3. Type in the message box.
4. Optional: tap template, photo, or Write with AI.
5. Tap Send.
6. Use Call to place a Twilio/native call to the same number.
7. Use More / Contact Info to manage account linking for unknown numbers.
8. Scroll to latest messages; new-count button appears when needed.

Features include

• Chat thread – Full SMS history for the number/contact.
• Send message – Text outbound SMS via Twilio.
• Header identity – Name, company, or formatted phone.
• Message templates – Insert saved templates.
• Write with AI (SMS) – Generate message text with AI.
• Message photos – Attach images.
• Call from chat – Switch to a voice call.
• Contact Info / More – Account actions for the thread.
• Add to existing Account / New Account – Link unknown SMS numbers.
• Clipboard / copy – Copy message text when available.
• Requires Twilio messaging – Shows alert if token/message caller ID is missing.

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